When I do a speed test I am not getting the speed I signed up for? Why not?

There are many factors that contribute to the speed result you receive from a speed test site. The measured speed may vary depending on your computer, internal and external network traffic conditions, demands placed on the speed test server and protocol overhead. Overhead refers to the routing information attached to the data, such as source and destination ports. Overhead can be up to 25% of the total data sent. That means a 100 Mbps connection will return a speed test result closer to 75 Mbps. This does not mean that your connection is slow; it just means the speed test does not calculate away the overhead.

When you perform a speed test, be sure that you are doing it from a device that is hard wired and that no other applications are running. Even running an email application in the background can affect your test results.

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My internet connection seems slow, what are possible causes?

There are many factors that impact the speeds that you actually receive. Here are some of the main causes:

  • Wi-Fi interference – There are many items in your home that can cause interference with your router’s signal. Some possible culprits are: kitchen appliances, baby monitors, physical obstructions such as walls and floors, garage door openers, cordless phones, florescent bulbs and other Wi-Fi networks in your area. It is often very difficult and sometimes impossible to pinpoint the specific interference due to all of the factors that impact your Wi-Fi signal.
  • Out of date equipment – Every component of your device can have an effect on your internet speed. The network interface card, operating system, web browser, amount of available memory and other applications running on the device all affect the upload and download speeds. Typically newer devices are better equipped to handle the speeds offered with GigaFi.
  • The number of devices connecting – If you have multiple devices connecting at the same time they share the total speed of your connection. For example, if you have a 100 Mbps connection with 5 devices connected at the same time each device will have a maximum connection speed of 20 Mbps. If one of the devices is not using the full 20 Mbps, then another device could use more as needed, but the maximum of the total devices can never exceed 100 Mbps.
  • External network conditions – Once your transmission leaves Home Telecom’s fiber network it may have to go through segments of the internet that provide slower service.
I subscribe to Gigabit internet, but I am not receiving it – why?

To maximize your Gigabit internet connection:

  • Make sure that your devices have a Gigabit network interface card. Check with your device manufacturer to see if it is equipped with a Gigabit network card.
  • Turn off TV boxes that are not in use. GigaFi video and data services come into your home over the same pipe and video takes priority. If you have one or more receivers turned on (even if your TV is off and you are not watching), the video stream is using part of your bandwidth.
  • Hard wire your device to an Ethernet jack in your home. You will not be able to get Gigabit internet through your MyWiFi connection.
Why am I not getting gigabit speeds through MyWiFi?

The MyWiFi router, as with most commercially available Wi-Fi routers, currently does not support gigabit speeds. It is important to note though, that even though you are not getting gigabit speeds, you can expect much faster speeds and connect many more devices at the same time and maintain those speeds than you would with other service providers.

Can’t find what you’re looking for?

We offer Live Chat for 24/7 Internet Technical Support

855-9GigaFi (855-944-4234)

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Moncks Corner, SC 29461

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