What is GigaFi?

GigaFi is more than just speed; it’s the Nexton technology experience. It is managed Wi-Fi in businesses and homes with community Wi-Fi everywhere else. It is IPTV with over-the-top applications. It is HD everything and being connected everywhere. It isn’t just internet, but what can be done when constraints are lifted. It is what will drive innovation to our area and what will bring what was thought of as conveniences of tomorrow to Nexton today.

The GigaFi experience is exclusive to Nexton as a result of the technology partnership formed between MWV and Home Telecom. Nexton’s 100% fiber network, powered by Home Telecom, is capable of delivering gigabit speeds. Other telecom providers frequently boast about their fiber optic networks. While those fiber networks may be in the area, their connections to homes and businesses are much slower because they are non-fiber. And, since a chain is only as strong as its weakest link, you end up not getting all of the benefits of fiber. Home Telecom, on the other hand, provides a fiber-optic connection directly into every home and business in Nexton. Indeed, whether one is seated at a desk in a corporate headquarters or on a park bench, complete, reliable, and redundant internet access to the rest of the world is available. And, it is fast!

What is Gigabit Internet?

Gigabit internet is 1000 megabits per second (Mbps). Studies have shown that the average residential internet connection in the United States is less than 25 Mbps, so gigabit internet is 40x faster then the average U.S. connection. Among other things, gigabit internet enables streaming video from multiple devices, online gaming without any lag, uploading everything to the cloud for backup and transferring large files instantaneously. With gigabit internet, you spend less time waiting and more time enjoying.

Home Telecom is proud to announce the launch of multi-gig internet exclusive to Nexton! Having flawless, multi-device, multi-user, “big gig” future-proof internet makes performing your online activities seamless. The internet in general (and ultra-fast speeds specifically) are becoming as fundamental in your home and business as your electricity and water services, so it needs to be just as reliable. Access to high speed, multi-gigabit internet is a game changer for connected homes with 20+ smart devices. What currently takes 14 seconds to download with 1 Gbps, is now done in a flash of 1 second! Stronger, faster, and a more consistent connection for unlimited mobile and smart devices including streaming services, virtual assistants, virtual reality headsets, online gaming, video teleconferencing, and working from home - all with no lag and ultrafast Wi-Fi.

What makes GigaFi unique?

GigaFi is unique, because by servicing every home and business directly with fiber to the premises, every subscriber is able to get the fastest speeds available today and in the future. No matter what the future brings, having a direct fiber connection ensures that you will be able to experience it.

Fiber services also have increased reliability over other methods of service delivery because it is less susceptible to inclement weather, such as lightning, and it is easier to maintain remotely.  Potential network issues can be identified and resolved seamlessly to you. 

The aesthetics are another benefit of Fiber services. With Fiber, you do not have any large green boxes in your front yard that you have to try to hide. Fiber pedestals are completely flush with your grass, so you can keep your front yard looking great and free of clutter.

What is Fiber-To-The-Home (FTTH)?

FTTH is a method of delivering telecommunications services.  Most service providers rely on copper or coaxial wire to deliver services from their core network to customers’ homes.  Home Telecom, on the other hand, uses fiber directly from our core all the way into each individual home.  Frequently, other providers boast about their fiber optic networks, but what they don’t tell you is that while those fiber networks may be in your neighborhood, their connections to your home are much slower because they are non-fiber. And, since a chain is only as strong as its weakest link, you end up not getting the benefit of fiber-optic speed. We provide the widest bandwidth and, highest speed internet through a fiber-optic connection that runs directly into your home.

What is an Optical Network Terminal (ONT)?

An ONT is the termination point where the fiber connects to your home. It converts the optical signals into voice, data, or video feeds that your home's inside wiring delivers. In Nexton, the ONT also contains a wireless access point that enables Home Telecom’s managed MyWiFi services.

The ONT requires electrical power from your home to operate. In the event of a power failure, none of your services, including telephone, will work. You will not be able to make or receive calls, including 911 calls, unless you have battery backup power for the ONT. When you order your services you will have the option to purchase a battery backup for the ONT.

Should I get a backup battery?

Historically, telephone service was powered by electricity within the telephone network. Fiber does not have the ability to conduct electricity the same way that copper wires did, so battery backup is required to enable telephone services in the event of a power failure at your home. If you would like for telephone service to function in the event of a power outage, you must obtain a backup battery. A new, fully charged backup battery will provide four to eight hours of battery backup power. Actual results will vary, depending, among other things, on battery age, usage patterns, and environmental conditions, including temperature extremes and fluctuations. It is also important to note that in the event of a power outage, cordless phones will not function without their own backup battery.

Home Telecom’s recommendation is to purchase the backup battery and maintain one corded phone connected directly to your in-home wiring for use in the event of a power failure. Additionally, you should always have an alternative means of dialing 911, such as a mobile telephone.

If you have a monitored home alarm or monitored medical device that uses Home Telecom Voice or internet service as the communications pathway, your monitored alarm will not function during a power outage without battery backup power for your Home Telecom voice or internet service, as applicable. It is recommended that you subscribe to an alternative communications pathway such as cellular backup for your monitored alarm or medical device.

Home Telecom shall have no liability for the failure of your services, including 911 services, to function during a power outage, including failure due to the absence or insufficiency of battery backup power.

If I purchase a battery, does Home Telecom monitor the status of my battery? How will I know if it needs to be replaced?

If you subscribe to Home Telecom’s SafeGuard service, Home Telecom will monitor the status of your battery and provide a replacement for you when necessary. It will be your responsibility to install the battery at the ONT.

If you do not subscribe to SafeGuard it is your sole responsibility for monitoring the backup battery and you will need to replace it when necessary.

GigaFi Living Lab of Nexton Tests MyWiFi X Technology

Home Telecom customers are always at the forefront of our minds. While every piece of new technology we introduce is designed to improve your lives and make them easier and more convenient, we understand it can sometimes be a little overwhelming!

Before your shoulders sink and you think, “Oh no – what do I have to learn to do now?” know that Home Telecom is determined to make introductions to new technology 1,2,3 easy!

As part of the Nexton/Home Telecom technology partnership, the Nexton Community is designated as the “GigaFi Living Lab!” That means you will be the first to experience any new technology before it becomes available anywhere else. We want to hear what you think about any new cutting-edge service made available to the Nexton community first!

The first technology that will be made available in the GigaFi Living Lab for the Nexton community to test is MyWiFi X. The bottom line is that MyWiFi X will offer extreme coverage for every wireless device in your home including smartphones, tablets, laptops, and gaming systems. By tying together all of your cloud-based and premise-based home devices into a single, gap-free, fully connected hub, you’ll have a wireless connection anywhere in your home!

It’s called MyWiFi X technology with 804Mesh. Okay, okay – it sounds more like the name of a robot from Star Wars than Home Telecom technology – but think about it like this:

Everyone knows the shortest distance between two points is a straight line, but in a sprawling home, it is not that simple. There are various points with different routes from one side of the house to the other, from upstairs to downstairs, and to points outdoors on the patio, deck, or the garden.

With big families and many devices in use simultaneously, connectivity gets bottlenecked, and if you are paying for megabit or gigabit connections, you are not happy when the 10 million songs on iTunes begin stuttering or your Netflix movie is freezing up!

With MyWiFi X, each 804 Mesh unit is its own router amplifier, and all the router units in your home are connected back to your main MyWiFi router. MyWiFi X acts as an intermediary between your device and your router if they are too far away from each other to reliably communicate.

Is This Happening to You?

Now that customers are accustomed to the convenience of fast, reliable connectivity, there is an increasing demand to “get online” whenever and from wherever you are on your property. Unfortunately, most homes were not built with this demand in mind!

Picture it: You are in your favorite work spot in the quietest part of the house with your laptop. The Wi-Fi router is just down the hall, but material construction in this part of the house acts like a barrier between your computer and the Internet, making reception spotty at best.

If only you could eliminate those annoying Wi-Fi dark spots!

Your wish is our command! Home Telecom’s MyWiFi X 804 Mesh networking system is ready for testing in the GigaFi Living Lab environment of Nexton! The first people to test this technology will receive up to two Mesh units FREE for the first 90 days!

Don’t miss out on this amazing opportunity to be a key participant in our launch of MyWiFi X! Multiple wireless access points in your home can help improve coverage, deliver increased speeds, and result in more reliable connections!

If you live in a single-family home in the Nexton Community, ask Home Telecom about our new MyWiFi X GigaFi Living Lab pilot program. We want to see what you think!